Refund Policy

At Alvira Luxury Clothing, customer satisfaction is our priority. Please read our refund and return policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order, provided that:

• The item is unused, unwashed, and in its original condition.

• All original tags and packaging are intact.

• The item is not damaged or altered.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items purchased on sale or clearance.

• Customized or altered products.

• Accessories (unless received damaged or defective).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product. We will review your request and arrange a replacement or refund if approved.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping Costs

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Contact Us

If you have any questions about our Refund Policy, please contact our customer support team before returning any item.